Return & Refund

Thank You for Your Purchase

We hope you enjoy your shopping experience.
If you are not satisfied for any reason, please contact our customer support team at support@wowoo.tech or reach out to us via online chat.

Order Cancellation

We accept order cancellations before the product is shipped or put into production.
Once your order is canceled, you will receive a full refund.
If the product has already been shipped, we will not be able to cancel the order.

Returns (If Applicable)

We accept returns.
Customers have the right to request a return within 14 days of receiving the product.

To be eligible for a return:

The item must be unused and in the same condition as when you received it.
It must also be in the original packaging.

Customers are only required to pay for shipping once, including return shipping.
No restocking fees will be charged for returns.

Refunds (If Applicable)

Once your return is received and inspected, we will notify you via email.
We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your credit card or original method of payment within a certain number of days.

Delayed or Missing Refunds (If Applicable)

If you haven’t received a refund yet, please:

Check your bank account again.
Contact your credit card company—it may take some time before your refund is officially posted.
Contact your bank. There is often a processing time before a refund is posted.

If you’ve done all of the above and still haven’t received your refund, please contact us at support@wowoo.tech.